This page is a courtesy translation of the official Spanish version, which prevails for any legal interpretation. See the official version at Política de Privacidad.

1. Identification of the data controller

This website, accessible at https://10tenrental.com, is operated by 10 Ten Rental SpA, RUT 00.000.000-0, with legal domicile at Av. Providencia 1650, of. 401, Providencia, Santiago, Chile (hereinafter, "10 Ten Rental", "we" or "the Controller").

This Privacy Policy describes how we collect, use, store and protect the personal data of users who visit our website or interact with us through forms, email, WhatsApp or other means.

2. Legal framework

This Policy complies with the provisions of Law No. 19,628 on Protection of Private Life of the Republic of Chile and, where applicable, with Law No. 21,719 on protection and processing of personal data.

3. Data we collect

We may collect the following categories of personal data:

Identification and contact data: first name, last name, company, position, email and phone.
Request data: equipment of interest, estimated duration, site location, start date and requirement details.
Browsing data: IP address, browser type, operating system, pages visited, time spent and traffic source, obtained through cookies and similar technologies (see our Cookies Policy).
Communication data: content of messages exchanged via form, email, WhatsApp or phone.

4. Purposes of processing

We process personal data for the following purposes:

Respond to quote requests and commercial inquiries.
Manage the contractual relationship arising from equipment rental.
Issue tax documents, invoicing and collections.
Send commercial information about our services, when the data subject has provided consent.
Comply with applicable legal, regulatory and tax obligations.
Improve the user experience on the website and the quality of our services.
Prevent fraud and protect the security of our platform and clients.

5. Legal basis for processing

The processing of personal data is based on:

The express consent of the data subject when completing forms or accepting this policy.
The performance of a rental contract or pre-contractual measures requested by the data subject.
Compliance with legal obligations applicable to the Controller.
The legitimate interest of the Controller in operating, improving and protecting its services.

6. Recipients and disclosure of data to third parties

10 Ten Rental may share personal data with the following recipients, only when necessary for the stated purposes:

Technology service providers (hosting, email, CRM, analytics tools).
Transport and logistics companies for the mobilization of equipment.
Legal, accounting and tax advisors.
Public or judicial authorities when there is a legal obligation.

We do not sell or transfer personal data to third parties for commercial purposes unrelated to the provision of our services.

7. International data transfer

Some of our technology providers (for example, hosting or marketing tools) may be located outside Chile. In these cases, we take reasonable measures to ensure an adequate level of protection for personal data.

8. Retention period

We will retain personal data for as long as the commercial relationship exists and for the legal periods applicable (in particular, those relating to tax, accounting and warranty obligations). After such periods, the data will be deleted or anonymized.

9. Rights of the data subject

Under Chilean law, every data subject has the following rights:

Access: to know what data we hold about them.
Rectification: to request correction of inaccurate or outdated data.
Cancellation or deletion: to request deletion of their data where applicable.
Opposition: to oppose the processing of their data on legitimate grounds.
Blocking: to request temporary suspension of processing.
Withdrawal of consent: to withdraw previously given consent at any time.

To exercise these rights, write to ventas@10tenrental.com stating your name, RUT and the right you wish to exercise. We will respond within the time limits set by applicable law.

10. Information security

We apply reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction. However, no transmission over the internet or electronic storage system is 100% secure, so we cannot guarantee absolute security.

11. Minors

Our services are aimed at companies and professionals. We do not intentionally collect data from persons under 18 years of age. If we become aware that we have received data from a minor, we will delete it promptly.

12. Social networks and advertising

We may use platforms such as Meta (Facebook, Instagram), Google and LinkedIn to promote our services. These platforms may use cookies and tracking pixels to display personalized advertising. The processing of this data is also governed by each platform's privacy policy.

13. Changes

We may update this Privacy Policy when necessary to reflect changes in our practices or in legislation. The current version will always be available on this page with its last update date.

14. Contact

For any inquiries about the processing of your personal data or about this Policy, you can contact us at:

Email: ventas@10tenrental.com
Phone: +56 9 0000 0000
Address: Av. Providencia 1650, of. 401, Providencia, Santiago, Chile